PAYMENT - Visa, MasterCard, Discover, American Express, & PayPal accepted. All orders are verified through PayPal's secured server. Please note that you do not have to have a PayPal account to pay via Credit Card, the PayPal server is used only as a verification process. Your order will be shipped once payment has been received and cleared by PayPal.

ORDERS - Orders are processed in the order in which we receive them. All orders are processed securely via PayPal secured checkout. Most orders are processed and shipped within 2-4 days of placing the order. (Depending on what the items are) Ceramic masks, hand painted masks, and any other fragile items may take up to 3-4 days before shipping. ) This is so that fragile items can be carefully packaged and shipped. If e-check method is chose, no items will be shipped until the e-check has cleared. If any adjustments need to be made to the original invoice total a confirmation e-mail will me sent to you for verification. NOLAimports.com is not responsible for merchandise lost in transit. All responsibility is released from NOLAimports.com once the item has been shipped.

WHOLESALE ORDERS - Any Mardi Gras merchandise ordered from the Mardi Gras Wholesale section will ship from a different warehouse than the retail Mardi Gras items. The time and day in which your order is placed may affect when your order is ready to ship. For example, any orders placed  on Friday night - Sunday afternoon will not ship until Monday morning.
 

FRAGILE ORDERS - All fragile orders such as ceramic masks or anything that may break in transit, will be shipped via DHL. If USPS is picked as a shipping method, we will not be held responsible for damage that may occur. Please understand we do this to make sure your items arrive safe and in one piece. If you pick USPS shipping method is chosen, you may be asked to pay for additional shipping if needed. If you choose not to go with DHL as the shipping method of anything fragile and items arrive damaged, we can not refund nor replace any merchandise.

ADDRESS INFORMATION - Please make sure all information is correct before submitting order. There will be an additional fee place on orders that are submitted with any incorrect address information. The shipping provider charges us each time an address has to be changed or corrected. So please take the time and review all the information for any errors before completing the order.

RETURN/EXCHANGE - All Sales are final. Customer is responsible for giving a correct address for shipment. If an undeliverable address is giving during checkout and item is returned to NOLAimports, there will be additional shipping charges applied to re-ship the item.
There will be no refunds of shipping charges.

DAMAGED MERCHANDISE: We aim to make our customers happy and make every effort to ensure that the products that you order arrive to you in excellent condition. If any merchandise arrives damaged or broken, We will replace it once it has been shipped back to us. We advise to purchase Delivery Confirmation and insurance. Postage charges for returning the item are borne by the buyer. (Customer is responsible for return postage) Shipping charges will NOT be reimbursed. If an item breaks in transit NOLAimports.com is not responsible for this. All merchandise should be returned within 10 days of the mailing date in its original packaging and with invoice. Damage items are not eligible for refunds. Any broken items will be replaced with the same item(s) or one compatible to it. All damaged items must have a claim flied within 90 days. If the claim is not done within the 90 days, we can not refund or ship out replacements once the 90 days have elapsed. NOLAimports is not responsible if claims are not made within this time frame.

DHL Business days in transit from: New Orleans, LA. 70058

Days in Transit *

1 day 2 days 3 days 4 days 5 days 6 + days

All ceramic or fragile orders will be shipped via DHL.

You can track the progress of your order with DHL. To Track your DHL Package once you have received your reference number, please click the following link: http://track.dhl-usa.com/TrackByNbr.asp?nav=TrackBynumber.

FedEx

We hope to offer FedEx in the near future.

International Shipping: Please E-Mail for quotes.

Contact us for additional fees. If you wish to have your order insured please add a comment as such in the
comments box at checkout time.