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Nola Imports is a family owned and operated business located in the New Orleans area of Louisiana. We have been providing excellent customer service since 2001 through our eBay auctions. We believe customer service is the key to a successful business and our eBay feedback reflects this. Nola Imports carries everything from Ceramic Mardi Gras Mask to Tony Chacheres seasoning. If it is in New Orleans or Southeastern Louisiana for that matter, chances are we stock it or can get it. So if you have any Questions or concerns, please feel free to drop us a line and we will be happy to help you.
Items may also ship from different warehouses. If items ship from different warehouses you may receive them at different times. You should receive an email with all the tracking numbers for each package. If you do not please contact us. Due to varying items and warehouse locations, some items may be shipped separately when you place an order for multiple items and take longer to arrive. You will not be charge extra for split shipments. On occasion items that are similar may be substituted for to fill your order. ( voodoo doll colors or styles, ceramic masks styles, feather masks and venetian masks feather boa colors etc. all can be substituted for other items that are similar. ) Any orders placed on Thursday after 12pm (CST) may not be processed until the following Monday. If e-check method is chose, no items will be shipped until the e-check has cleared. If any adjustments need to be made to the original invoice total a confirmation e-mail will me sent to you for verification. NOLAimports.com is not responsible for merchandise lost in transit. All responsibility is released from NOLAimports.com once the item has been shipped.You can track the progress of your order with FEDEX. To Track your FEDEX Package once you have received your reference number, please click the following link: http://www.fedex.com/Tracking?cntry_code=us . You can track the progress of your order with UPS. To Track your UPS Package once you have received your tracking number, please click the following link: http://www.ups.com/WebTracking/track?loc=en_US&WT.svl=PriNav .
Orders are processed in the order in which we receive them. All orders are processed securely via our secured checkout. Most orders are processed within 1-3 days of placing the order.Visa, MasterCard, Discover, American Express, Google Checkout are accepted. All orders are verified through Google Checkouts secured server. Please make sure your billing zip code matches your card. Your order will be shipped once payment has been received and cleared.If payment is being made via GOOGLE CHECKOUT. Please allow 3-5 business days for the payment to clear our account. No items will ship until funds have cleared both Google Checkout & our account. If items are needed right away, please contact us letting us know when you need your order by. Any orders made through Google checkout may take up to 2 weeks before arriving. NOLAImports will appear on your credit card statement. If paying with a money order. Payment must be received within 10 days from time of purchase or the order will be canceled and items returned to stock.
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